FAQ: How to Ensure You Receive Emails from Scaffcalc
Receiving important emails from Scaffcalc, such as password resets, verifications, and onboarding information, is crucial for a seamless user experience. However, sometimes these emails might not reach your inbox as expected. To help you troubleshoot this issue, we've created a comprehensive FAQ guide to ensure you receive our emails on various popular email clients like Outlook, Gmail, and others.
Table of Contents
- FAQ: How to Ensure You Receive Emails from Scaffcalc
- Table of Contents
- 1. General Tips for Receiving Emails
- Check Your Spam or Junk Folder
- Add Scaffcalc to Your Contacts or Safe Senders List
- 2. Outlook
- Check Your Clutter Folder
- Add Scaffcalc to Safe Senders List
- 3. Gmail
- Check Your Promotions or Updates Tabs
- Create a Filter for Scaffcalc Emails
- 4. Other Popular Email Clients
- 5. Still Having Trouble?
- Update Your Email Account Settings
- Whitelist Our Domain
- Check for Email Forwarding or Third-Party Applications
1. General Tips for Receiving Emails
Check Your Spam or Junk Folder
In some cases, our emails might be mistakenly filtered as spam or junk by your email provider. To locate our emails, check your spam or junk folder and move them to your inbox if found. To prevent this from happening in the future, mark the emails as "Not Spam" or "Not Junk."
Add Scaffcalc to Your Contacts or Safe Senders List
To ensure our emails reach your inbox, add our email address (e.g., firstname.lastname@example.org) to your contacts or safe senders list. This will inform your email provider that you trust our emails and want to receive them in your inbox.
Check Your Clutter Folder
Outlook has a feature called "Clutter" that filters low-priority emails. If you're not receiving our emails, check your Clutter folder to see if they're there. To prevent this from happening in the future, right-click the email and choose "Mark as Not Clutter."
Add Scaffcalc to Safe Senders List
- Click on "Settings" (gear icon) and then "View all Outlook settings."
- Go to "Mail" > "Junk email."
- Under "Safe senders and domains," click "Add" and enter our email address (e.g., email@example.com).
- Click "Save."
Check Your Promotions or Updates Tabs
Gmail automatically sorts emails into different categories, such as Primary, Promotions, and Updates. Check these tabs to see if our emails have been filtered into one of them. If so, click and drag the email to your Primary tab to ensure future emails arrive there.
Create a Filter for Scaffcalc Emails
- In the Gmail search bar, click the down arrow to open the advanced search.
- Enter our email address (e.g., firstname.lastname@example.org) in the "From" field.
- Click "Create filter."
- Check the box "Never send it to Spam" and "Categorize as" > "Primary."
- Click "Create filter."
4. Other Popular Email Clients
For other email clients, the steps to ensure you receive our emails will be similar. Locate any folders for spam, junk, clutter, or other categories and check if our emails are there. If found, mark them as "Not Spam" or "Not Junk" and add our email address (e.g., email@example.com) to your contacts or safe senders list.
5. Still Having Trouble?
If you've followed the steps above and still aren't receiving our emails, please reach out to our customer support team at firstname.lastname@example.org for further assistance. We will be happy to help you troubleshoot any issues and ensure you receive all important communication from us.
Update Your Email Account Settings
Make sure to review and update your email account settings, such as filters and blocked sender lists, to prevent our emails from being filtered or blocked unintentionally.
Whitelist Our Domain
If you're using a corporate or business email address, your organization's email security settings might be blocking our emails. Contact your IT department and ask them to whitelist our domain (e.g., scaffcalc.com) to ensure you receive our emails in your inbox.
Check for Email Forwarding or Third-Party Applications
If you're using email forwarding or third-party applications to manage your emails, ensure they're not causing issues with receiving our emails. You might need to adjust their settings or contact their support teams for assistance.
We understand how important it is to receive timely communication from Scaffcalc, and we're committed to helping you troubleshoot any issues you may have. By following the steps in this guide and reaching out to our support team if needed, you'll be on your way to receiving all crucial emails from us, ensuring a smooth and efficient user experience.